| What is a Ticket? |
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A ticket is simply a collection of information about the computer or IT problem you are reporting. The ticket has a number, your contact information, and also contains all information gathered from research and hands-on experience with your system. It is our way of attacking and fixing your problem efficiently. Don't worry! After we assign you a ticket number, you won't become "just a number" to us. We treat each ticket with the personal attention it deserves. We understand this is a small town and we strive to give you the "local's treatment." With each ticket comes a contact email and phone number; you choose the contact method. It has been said, in certain circles, "if it doesn't have a ticket number, it never happened." Make sure to open a ticket today to track your computer problems to resolution. |
| Last Updated on Saturday, 16 May 2009 06:56 |
